Refund and Returns Policy

At ERD Clothing, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy before requesting a return or refund.

Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within 30 days of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are included.
  • The item has not been altered or damaged after delivery.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Items that have been worn, washed, altered, or damaged by the customer

How to Request a Return

To begin a return, please contact our customer support team before sending your item back.

Please include the following information:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos of the item if it is damaged, defective, or incorrect

Email: Support@erd-clothing.com

Our team will review your request and provide return instructions if your return is approved.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.

Once your request is approved, we will arrange a replacement whenever possible. If a replacement is unavailable, a full refund will be issued.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us immediately with:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping packaging

We will review your claim and resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • An incorrect item was shipped.
  • The product arrived damaged or defective.
  • The return is the result of our error.

For your protection, we recommend using a trackable shipping service when returning items.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as refunds may take additional time to appear.

If you have completed these steps and still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

ERD Clothing Customer Support

Email: Support@erd-clothing.com

Thank you for choosing ERD Clothing. We appreciate your trust and are committed to providing excellent customer service and a smooth shopping experience.